Guarantees
We try to do our work conscientiously and strictly monitor the quality of our products. By law, the warranty period – 40 days, we are ready to offer warranty service for up to 6 months! If a hidden defect is discovered during this period, we will repair the product at our own expense. If you encounter any problems with the product, just write to us at br-l@mail.ru and we will promptly solve the problem individually!
The warranty covers everything that is not associated with wear: fittings, seams and adhesive connections. Products damaged as a result of wear or misuse are not covered by the warranty, but, if technically possible, we are ready to accept such products for non-warranty repairs. After the warranty period has expired, you can always contact us with any questions related to the product - we will be happy to help you!
Exchange and return of goods of good quality
You have the right to return goods of proper quality within 14 days from the date of receipt of the order, provided that the product's presentation and all its consumer properties are fully intact. After we receive the goods, we will issue a full refund, excluding shipping costs.
Return of defective goods
All of our products are produced in limited editions and undergo careful quality control, so the likelihood of a defect is very low, but we are obliged to provide for this: if a defect is detected, immediately write to us at br-l@mail.ru, if possible attaching photographs of defects. You can report any defects in the product (with the exception of hidden defects covered under warranty) within 14 days. If the product is confirmed to be defective, shipping in both directions will be refunded in full.
Attention!
The warranty does not apply to the following cases:
- Dacron creases
- Kevlar creases
- heterogeneity of skin color and texture
- color fading in the sun during wear
- damage to leather and accessories from heavy wetting or washing (leather should not be washed or wet)
- natural wear and tear of leather
- small scratches on the fittings
- matte, dark and bright skins can shed – this is a natural property of the material and is not a defect
If you have questions about the behavior of this or that material, write to us at br-l@mail.ru before placing an order, and we will be able to advise you more precisely!